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If you need help take a look at our new help pages.
 

Frequently Asked Questions

The following questions and answers are provided for your information.

Who are classictractors.co.uk?
I see that some of your videos are marked 'also available in NTSC'. What does this mean?

Are the videos also available as DVDs?
What credit cards can I use on your site?
I don't have a credit card. Can I still place an order?
I don't like to give my credit card details online. Can I send them to you?
When should I expect my order to arrive?
Can I return unsatisfactory goods?
Do you sell parts for old tractors and machinery?
Can I visit Classic Tractors?
I may have duplicated my order by clicking the 'Pay Now' button twice, can i stop the duplicated order?


Who are www.classictractors.co.uk?

Classictractors.co.uk is owned and managed by Classic Tractors, The UK based distributor and publishers of videos and printed materials related to Classic Tractors, Farm Machinery, Plant, Construction, Stationary Engines, Steam, Fairground, 4 wheel drive, Landrover, Commercial Vehicles and Model/Light Engineering.

 

Classic Tractors
Low Green Farm
Hutton
Driffield
East Yorkshire
England
YO25 9PX

Telephone : 01377 270209

Order Fax :    +44 (0)1377 271555
Email - orders@classictractors.co.uk

General Fax : +44 (0)1377 271371
General Email- info@classictractors.co.uk

Proprietor : Stephen W. Moate - stephen@classictractors.co.uk
Established : 1990
Vat No. : GB 167 2491 47

We’re always interested in any comments and feedback you may have and are always happy to help and advise. - info@classictractors.co.uk

If you have any queries, problems or suggestions about this website please email our site developer Michael Hopps at design@classictractors.co.uk



I see that some of your videos are marked 'also available in NTSC'. What does this mean?

Most of our videos are only formatted for the European system (PAL). If you are ordering from Europe, Australia, New Zealand or South Africa your VCR should play PAL formatted videos. However, customers from America, Canada and Japan should check their VCRs before ordering, as they may only play NTSC formatted videos - though some are dual formatted and will play either.

Are the videos also available as DVDs?

Various programmes are now availible on both PAL video and DVD as indicated.

What credit cards can I use on your site??

We accept the major credit cards of : Visa, Mastercard, Delta, Switch, Solo, Electron, Maestro, JCB and American Express.

We also now accept Paypal

You can also choose to pay cheque or postal order. See below.



Can i use my Paypal account on the Classic Tractors website?

Yes you can, due to customer feedback we have now introduced an intergrated Paypal option at the checkout system.

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 103 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

Is it safe to use?
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Why use PayPal?

  • Make purchases or send money with PayPal - it's free
  • Shop and pay conveniently by saving your information with PayPal

I don't have a credit card. Can I still place an order?

When you reach the payment section you will be able to select the option "Invoice and Pay Before Delivery", and you will be sent an invoice which you can pay with a cheque or postal order, if you are ordering from the UK. Outside the UK you will need to ask your bank to supply you with a £Sterling bank draft if you cannot pay by credit card.

I don't like to give my credit card details online. Can I send them to you?

Payments made via our website are very secure - probably more so than any other means. However, if you prefer, you can either send your credit card details by post or you can telephone our office. When you reach the payment section you will see that there is an option to be "Invoiced and Pay later" - you must select this.

When should I expect my order to arrive?

Please see our Delivery frequently asked questions page

Can I return unsatisfactory goods?

We offer a "no quibble" 30 day returns policy. Full details are available on our Returns page.

Do you sell parts for old tractors and machinery?

No, we sell only books, videos, etc. Try Old 20 Parts Company (email: battelle@btinternet.com)

Can I visit Classic Tractors?

Visitors are welcome by prior arrangement - please telephone first. We are not a shop; we operate mainly by mail order, so our stock is arranged for our convenience rather than for visual appeal!

I may have duplicated my order by clicking the 'Pay Now' button twice, can i stop the duplicated order?

Dont Panic!, We manually check and verify all the online orders before the payment process therefore any orders that may have been duplicated at the checkout stage will be disregarded.



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